Shipping Policy

Last updated: July 2026

Welcome to SoftcareShop. We are committed to delivering your order safely and as quickly as possible.

Order Processing

• Orders are processed within 1–2 business days.

• Orders placed on weekends or public holidays will be processed on the next business day.

• Once your order has been shipped, you will receive a confirmation email with tracking information (where available).

Shipping Times

We currently ship across the United Kingdom.

• Standard UK Delivery: 3–5 business days

• Processing Time: 1–2 business days

Please note that delivery times are estimates and may vary during busy periods or due to circumstances beyond our control.

Shipping Costs

Shipping charges are calculated at checkout based on your order.

Any available free shipping promotions will be clearly displayed on our website.

Order Tracking

If tracking is available for your order, you will receive a tracking number via email once your order has been dispatched.

Delivery Delays

While we aim to deliver all orders within the estimated timeframe, delays may occasionally occur due to courier services, weather conditions, or other unforeseen circumstances. We appreciate your patience and understanding.

Incorrect Shipping Information

Please ensure that your shipping address is accurate before placing your order. SoftcareShop cannot be held responsible for delays or failed deliveries caused by incorrect or incomplete address information.

Lost or Damaged Parcels

If your order arrives damaged or is lost during transit, please contact us as soon as possible. We will work with the courier to investigate the issue and provide an appropriate resolution.

Contact Us

If you have any questions about shipping or your order, please contact us at:

Email: support@softcareshop.com